Shipping policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 24-48 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time
We ship to: Continental U.S.
Estimated Delivery Time: 8-15 business days
Note:
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Delivery times begin after processing is complete
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During major sales/holidays, add 1-3 extra processing days
Tracking Information
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You'll receive a tracking number via email once shipped (activates within 24 hours)
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Please track your order here
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Allow 48-72 hours for tracking updates to appear
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Can't track your package? Please contact us - we'll resolve within 48 hours
Order Cancellations
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Requests must be made before shipment (within 24 hours of purchase recommended)
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No cancellations once tracking number is generated
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Approved cancellations receive full refunds within 7-10 business days
Important Notes
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We're not responsible for: › Incorrect addresses (double-check at checkout!) › Customs delays (international returns not accepted) › Carrier delays (weather, strikes, etc.)
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Lost/stuck packages: Contact us after 15 business days for investigation
Need Help?
Email zhoutongxiaotong@gmail.com with:
› Order number
› Screenshot of issue (for tracking problems)